Leading automotive company in Alpharetta, GA is seeking a driven, people-focused Early Customer Account Representative to help customers bring their accounts current and get back on track
Pay Rate of the Early Customer Account Representative:

• $19.50 per hour — no bachelor’s degree.
• $20.00 per hour — bilingual, no bachelor’s degree.
• $21.00 per hour — bachelor’s degree.
• $21.50 per hour — bachelor’s degree and bilingual.

Schedule of the Early Customer Account Representative:
Availability to work both 8:00 AM–5:00 PM and 11:00 AM–8:00 PM shifts is required. Overtime is required 2–3 Saturdays per month, from 8:00 AM to 12:00 PM.

Responsibilities of the Early Customer Account Representative:

• Make outbound calls and field inbound calls from customers with accounts 5–29 days past due, handling 200+ calls daily.
• Assist customers in bringing their accounts current with clear, helpful guidance.
• Identify the root cause of customer delinquency and use negotiation skills to generate effective solutions for both AHFC and the customer.
• Educate customers so they understand their options and next steps.
• Actively contribute to center objectives tied to delinquency management.
• Maintain an enthusiastic, positive attitude throughout every customer interaction.
• Follow all company policies and procedures.

Qualifications of the Early Customer Account Representative:

• Excellent verbal communication skills, with the ability to explain information clearly and effectively.
• Strong multitasking skills — able to talk and type simultaneously.
• Customer service orientation with a focus on delivering exceptional service.
• Proficiency handling phone-based interactions and comfort working at a desk on the phone for 8-hour shifts, plus overtime.
• Self-starter attitude with initiative and ownership of tasks.
• Self-awareness of personal strengths and areas for improvement.
• Adaptability to feedback and changing processes.
• Willingness to learn and stay updated on relevant information.
• Bilingual proficiency in English and Spanish is preferred.
• A 4-year college degree is preferred.

Early Customer Account Reps Apply Today!

DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”.