Creating Raving Fans – Great Customer Service Never Goes Out of Style
You never know when someone will wow you or surprise you with how they handle a situation. I recently was blown away by some amazing customer service at a large chain restaurant. It made me think about
The Customer Service Conundrum: How Visible Should You Be?
Recognizing good service… Since its inception in 1985, DAVIS has been predicated on providing the best service possible to its customers and community. If you haven’t read the book “Raving Fans: A Revolutionary Approach to Customer Service” by Ken Blanchard, I would highly recommend it as it has been instrumental in reaffirming our approaches to […]