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Customer Service Representative – Benefits Enrollment

Job Description

  • Location: Alpharetta, GA
  • Type: Contract
  • Job #67883

Call Center Agent – HR Representative 

Our client is a premier provider of HR software and they’re committed to excellence in customer service and support. As we prepare for the upcoming open enrollment season, we are excited to welcome enthusiastic and dedicated Call Center Representatives to our team.

As a Call Center Representative – Open Enrollment Specialist, you will be a crucial part of our customer service team. Your primary responsibility will be to assist customers with their open enrollment needs, providing clear information and guidance on our products and services. This role requires excellent communication skills, a keen eye for detail, and a passion for helping others.

Key Details

  • Alpharetta, GA
  • Hybrid Work Schedule – 2 days at home
  • Monday – Friday schedule – 8:30 AM – 5:30 PM
  • OT available based on business need
  • $18.00 – $22.00 per hour (depending on experience, paid weekly)
  • Call center setting with significant time spent on the phone and computer.

Key Responsibilities:

  • Customer Support: Provide exceptional customer service by answering incoming calls and responding to employees’ benefits-related inquiries in a professional and courteous manner.
  • Enrollment Assistance: Guide employees through the benefits enrollment process, helping them understand their options and assisting with any issues or questions they may have.
  • Problem Resolution: Investigate and resolve any enrollment-related issues or concerns, escalating complex problems to the appropriate HR team members when necessary.
  • Information Management: Accurately document and update employee interactions and case resolutions in the call center’s database.
  • Team Collaboration: Work closely with the internal HR team to provide seamless support and ensure consistent communication and service delivery.
  • Knowledge Maintenance: Stay informed about the company’s benefits plans, enrollment procedures, and any changes to policies or regulations.

Qualifications:

  • Previous experience in a call center, customer service, or HR role is preferred. Experience with benefits administration or open enrollment processes is a plus.
  • Strong verbal and written communication skills
  • Excellent problem-solving abilities
  • High attention to detail and organizational skills
  • Ability to work in a fast-paced, high call volume environment
  • Proficiency with computer systems and software applications, including MS Office and call center systems
  • High school diploma or equivalent required; additional education or certifications in HR or related fields are advantageous.
  • Customer-oriented with a positive attitude
  • Eager to learn and adapt to new information and systems
  • Ability to work independently and as part of a team

Why Join Us:

  • Opportunity to make a meaningful impact on employees’ benefits decisions
  • Collaborative and supportive work environment
  • Gain valuable experience in benefits administration and HR processes

Call Center Agents apply today!
 

DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”. 

Keywords: Call Center Representative, Open Enrollment Specialist, Customer Service, Healthcare, Enrollment Assistance, Customer Support, Alpharetta, GA

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As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.