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IT Desktop Support Specialist – Direct Hire

Job Description

  • Location: Lakewood Ranch, FL
  • Type: Direct Hire
  • Job #67488
IT Desktop Support Specialist – Direct Hire
A group of automation professionals that provide machine control solutions is looking for an IT Desktop Support Specialist in Lakewood Ranch, FL. This is a direct hire opportunity! 

Salary Range of the IT Desktop Support Specialist:
$62,000 – $69,000/yr

Responsibilities of the IT Desktop Support Specialist:

  • Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat.
  • Create and maintain comprehensive documentation for IT systems, configurations, and processes.
  • Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner.
  • Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes.
  • Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation.
  • Decommission exiting employee’s computer equipment.
  • Contribute to the continuous improvement of the help desk process.
  • Manage Electronic Data Interchange of business information with suppliers.
  • Travel 1 – 3 times a year to our other facilities in Wisconsin and MA.
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
Requirements of the IT Desktop Support Specialist:
  • Bachelor’s degree in information technology or a relevant field. Industry certification in relevant computer languages or software.
  • 2+ years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services.
  • Ability to be able to handle customer feedback on IT services.
  • Experience in desktop hardware/ software configuration in an enterprise environment.
  • Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory.
  • In-depth knowledge of Mobile device management (JAMF/ Intune).
  • Extensive experience working with different operating systems including Windows and Mac.
  • Experience working with a remote workforce in multiple locations is a must.
IT Desktop Support Specialists apply today! 
 
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”. 
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As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.