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Customer Service Representative – Temp to Hire

Job Description

  • Location: Sterling, Massachusetts
  • Type: Contract To Hire
  • Job #67057
Customer Service Representative – Temp to Hire

Leading manufacturing company in the aviation industry is looking for a Customer Service Representative. This is a temp to hire opportunity in Sterling, MA! 

Schedule of the Customer Service Representative:
M-F 8am-4:30pm

Pay Rate of the Customer Service Representative: 

Responsibilities of the Customer Service Representative:

  • Monitors customer portals and email for Forecasts, RFQs, POs and Cos
  • Conduct contract review per documented procedures
  • Accurate order entry and processing, track order status, and expedite as necessary to ensure on-time delivery
  • Accurately and efficiently processes customer POs and Returns (RMAs) as needed
  • Notifies appropriate internal team of customer PO specifications
  • Processes order acknowledgments and keeps customers apprised of order updates
  • Handles complex and/or escalated customer concerns or inquiries
  • Maintains open communication with Customer Support Manager, Operations Project Manager and the Sales Team to ensure order integrity and on-time delivery
  • Continually expands knowledge base of product lines
  • Identifies and prepares orders for shipping; processes shipping/invoicing documents
  • Exercises administrative judgment; assumes responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area
  • Provides routine administrative support to the sales team and performs other duties as assigned

Requirements of the Customer Service Representative:

  • High School Diploma or G.E.D. equivalent
  • 3-5 years of high-level customer service experience in a manufacturing environment
  • Advanced data entry skills and strong customer support orientation are critical in this role
  • Extremely detail-oriented and proactive to meet customers’ needs
  • General understanding of accounting and mathematical practices
  • Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook, Teams) and Sage 50
  • Excellent computer skills using 10-key by touch and ability to type 40-60 wpm

Customer Service Representatives apply today! 

DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”. 
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As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.