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Junior Gainsight Administrator – Fully Remote

Job Description

  • Location: Austin, TX
  • Remote: Remote
  • Type: Contract
  • Job #66420
Junior Gainsight Administrator – Fully Remote

A data focused SaaS company is looking for a Junior Gainsight Administrator to join their growing team. This is a temporary and remote opportunity to help enhance their Customer Success processes and operations.

Responsibilities of the Junior Gainsight Administrator:

  • Administering, maintaining and implementing new features in Gainsight and Salesforce to optimize the work of Customer Success.
  • Proactively identifying and implementing opportunities for process improvements, workflow centralization, and automation to enhance both Customer Success and broader OneStudyTeam operations.
  • Developing and maintaining a workflow prioritization system (Scorecards), playbooks, and Programs.
  • Implement Salesforce configuration changes like Flow, fields, page layouts, record types, custom settings, dashboards, and reports.
  • Supporting cross-functional projects as an internal subject matter expert of both Gainsight and Salesforce best practices.
  • Coordinating and collaborating closely with the other members of the CS Operations team to ensure projects are completed on time.
  • Handling day-to-day support for the Customer Success team, including data quality troubleshooting, role based training, process changes, Playbooks, Programs, automation, etc.

Requirements of the Junior Gainsight Administrator:

  • 3+ years of recent experience administering Gainsight required.
  • 2+ years of Salesforce administration experience preferred with an appetite for continuous learning.
  • Experience working in Customer Success at a SaaS company.

Junior Gainsight Administrators apply today! 

DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace.  We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be.  Apply today and experience “The DAVIS Difference”. 


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As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.