Sr. Systems Engineer
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Sr. Systems Engineer
Title:Sr. Systems Engineer
As part of the Global Infrastructure team, the IT Systems Engineer is responsible for the maintenance, administration and enhancement of the IT Infrastructure. To provide 2nd / 3rd level support to staff and to assist in driving Infrastructure projects forward and work with colleagues to propose improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain and support the IT infrastructure.
- Implement and maintain Optos IT security standards across all IT infrastructure items.
- Maintain and develop IT Infrastructure documentation and reports.
- Liaise with IT colleagues in UK and NA to ensure system availability and reliability.
- Management and implementation of scheduled IT Projects.
- Assist in hardware and software asset management.
- Maintain proactive monitoring and preventative action systems to ensure high availability.
- Work with consulting and internal resources on development activities.
- Provide end user support via helpdesk tickets
- Diploma or degree (or equivalent) in IT or related subject or equivalent education gained through work experiences.
- Previous experience in a network, server and user support and problem-solving role.
- Working knowledge of LAN and TCP/IP network skills experience.
- Working knowledge of Windows servers, Microsoft Active Directory.
- Working knowledge of remote authentication methods (Duo, OneLogin etc.)
- Ability to administer a 250+ node network including switches and firewalls.
- Working knowledge of VMWare vSphere environments.
- Orientation and training of new staff.
- Ability to manage multiple projects, activities and tasks simultaneously.
- Facilitation and change management skills.
- Highly developed verbal and written communication skills.
- Good customer and vendor relationship skills.
- Awareness of the importance of quality control and customer-driven service for internal and external audiences.
- Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
- Ability to working on one’s own initiative and time management to progress tasks.
- Ability to work flexibly within the team to ensure timely delivery of service.
- Strong team player with flexible attitude to work priorities.
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