Field Service Manager

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  • Specialty:

    Engineering
    • City:

      Milford
    • State:

      MA
  • Assignment Type:

    Direct Hire
  • Job Id:

    43395

Description

Field Services Manager

We are seeking a Field Services Manager to expand and manage a field service program to support our customers and devices in the field. 

Responsibilities:

  • Independent data analysis of field failures to initiate proactive measures for resolution
  • Research, resolve and implement resolution to customer issues
  • Coordinate logistics for management of spare parts
  • Direct management of field service partners and internal field service resources
  • Establish management system for tracking field repairs and identifying and tracking technical service bulletins (TSBs)
  • Identify and implement a company-wide ticketing system for field service management
  • Develop Key Performance Indicators for the Field Services team and report metrics to internal management
  • Develop policies and procedures to improve the efficiencies of the field service organization both internally and with partners
  • Establish a services environment aimed at efficiency gain through continuous process improvement
  • Travel 25% of the time to various deployment locations, typically domestic

Requirements

  • Strong technical problem-solving and decision-making skills
  • Direct experience with field service and managing a field service team
  • High degree of ownership in problem solving and resolution
  • Excellent interaction and communication skills (both written and verbal)
  • Bachelor’s degree in an applicable technical background (mechanical, electrical, computer science) or equivalent experience
  • 5+ years’ experience supporting a field services organization

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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