Technology Services Coordinator

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Technology Services Coordinator

  • Specialty:

    Administrative
  • Title:

    Technology Services Coordinator
    • City:

      Duluth
    • State:

      GA
    • Zip Code:

      30097
  • Start date:

    03-14-2017
  • Status:

    Closed
  • Assignment Type:

    Direct Hire
  • Job Id:

    50158

Description

The Technology Services Coordinator will be a primary point of contact for the customer. They will cultivate and maintain good relationships with assigned accounts. They will set up new account information, process orders, and resolves customer issues/problems. This individual is empowered to find solutions and implement, owns problem/requests to fruition. Manages day to day fulfillment of customer account without supervisory intervention.

 

Key Responsibilities

  • Receives/screens incoming customer calls.   Communicates "non technical" information to customers. 
  • Respond to customer inquiries by researching status of orders for repair, return or field servicing.
  • Process customer PO's and invoices for product purchases, goods or services.
  • Examine warranty claims and handle customer returns and exchanges; issue return material authorization numbers.
  • Provide general administrative support related to customer service activities.
  • Responsible to maintain an industry leading customer satisfaction rating by providing timely, professional and accurate responses to customer/partner/end user inquiries and requests. Uses discretion and judgment in communication with accounts.
  • Responsible for collecting and providing all required information for accurate order processing.

 

We are looking for a new colleague who has

  • Computer literate with working knowledge of MS Word, MS Excel, MS Access and ERP systems.
  • Experience in customer facing role.
  • Must be well organized, demonstrates good time management, and the ability to prioritize.
  • Flexibility and teamwork are an absolute must.
  • Excellent verbal and written communication skills and superb interpersonal skills.
  • Ability to work under pressure with minimal supervision.
  • SAP and advanced Excel experience is a plus

If you are interested in applying for this position please send your resume to Rhonda Inman @ rinman@daviscos.com 

 

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