Customer Service Representative

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service Representative

  • Specialty:

    Professional
  • Title:

    Customer Service Representative
    • City:

      Cottage Grove
    • State:

      MN
    • Zip Code:

      55016
  • Start date:

    10-17-2019
  • Status:

    Closed
  • Assignment Type:

    Contract
  • Job Id:

    51904

Description

We are currently hiring for a strong Customer Service Representative on a 6 months contract! This is a 1st shift position!

Responsibilities:

  • Process inbound orders and requests for price quotations, purchase orders, order changes, adjustments or cancellations from customers and field staff.
  • Answer inbound phone calls from customers and end-users - Engage and probe customer to ensure their true needs are determined and provide optimal solutions.
  • Appropriately refer leads, technical questions, and other issues
  • Maintain solid product knowledge and awareness of all promotions.
  • Make efforts to achieve short term sales targets and improve goodwill of the organization.
  • Analyze customer’s sales history and suggest suitable products.
  • Use CRM to retrieve customer information, stock status information, status of Purchase orders, delivery coordination and to make changes as requested

Experience:

  • High School Diploma or GED, higher education is a plus
  • 2+ years of experience in a customer care, fast-paced environment
  • Computer literate (MS Office - Excel, Word, Outlook)
  • Sage Mas500 experience preferable
  • Customer relationship management experience with Salesforce a plus

#MON

#GDMFG

#MFG

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