Customer Service Representative

1970-01-01Davis Companieshttp://www.daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]
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Customer Service Representative

  • Specialty:

    Professional
    • City:

      Cottage Grove
    • State:

      MN
    • 55016
  • Assignment Type:

    Contract
  • Job Id:

    51185

Description

We are currently hiring for a strong Customer Service Representative on a 6-12 month basis! This is a 1st shift position!

Responsibilities:

  • Process inbound orders and requests for price quotations, purchase orders, order changes, adjustments or cancellations from customers and field staff.
  • Answer inbound phone calls from customers and end-users - Engage and probe customer to ensure their true needs are determined and provide optimal solutions.
  • Appropriately refer leads, technical questions, and other issues
  • Maintain solid product knowledge and awareness of all promotions.
  • Make efforts to achieve short term sales targets and improve goodwill of the organization.
  • Analyze customer’s sales history and suggest suitable products.
  • Use CRM to retrieve customer information, stock status information, status of Purchase orders, delivery coordination and to make changes as requested

Experience:

  • High School Diploma or GED, higher education is a plus
  • 2+ years of experience in a customer care, fast-paced environment
  • Computer literate (MS Office - Excel, Word, Outlook)
  • Sage Mas500 experience preferable
  • Customer relationship management experience with Salesforce a plus

#MON

#GDMFG

#MFG

Quick Apply

  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
  • Accepted file types: pdf, doc, docx, txt, rtf.
  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

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