Surgical Product Technician

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Surgical Product Technician

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    Surgical Product Technician
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Surgical Product Technician:

The Surgical Product Specialist is primarily responsible for providing the sales force with quality surgical instruments and implant kits. 

Responsibilities of the Surgical Product Technician:

  • Surgical Product Specialist will act as the primary contact between the distributor and the client and will function as a coordinator between the two.
  • Sets up maintains inspects and updates all instruments as instructed by the department manager and product management. 
  • Keeps accurate records and documentation of all transactions involved with the sets
  • Maintain Safety Store hazardous material sanitize sinks and replenish cleaning solution
  • Reassemble & Maintain Kits Conduct inspection clean kit trays and parts and remove debris from returned instruments.
  •  Process Loaner Orders & Maintain Inventory Pick order from correct locations pack orders according to order received and ship using totes utilizing the current Loaner Services Operational /inventory and shipping system.
  • Replenish instruments and implants as needed. 
  • Provide Customer Service Provide instrument and implant information and kit availability to customers.
  • Call on back orders log-in customer complaints and reschedule kits.
  • Call customers regarding missing or extra instruments and create a return on extra parts. 
  •  Perform Administrative Functions & Maintain Loaner Catalog Maintain kit turns back order logs and survey customers for feedback on service.
  • Update catalogs for accuracy and adjust for Marketing and add kits when appropriate. 
  • Provide After Hours Services Provide tracking information to customers on existing orders emergency orders and ship orders after hours. 

Requirements of the Surgical Product Technician:

  • Associates Degree in Engineering Manufacturing Technology or Logistics 
  • Two (2) years experience as a Manufacturing Associate-Finishing/Quality/Machinist; OR One (1) year experience as a Loaner Services Tech I 
  • Must successfully pass the Surgical Product Specialist Test II (90%).

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