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Job Detail - DAVIS Cos
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1970-01-01Davis Companieshttp://www.daviscos.com/wp-content/themes/davis_theme/assets/images/logo.svg325 Donald J. Lynch Boulevard, Suite 201MarlboroughMA01752USAcustomer support[+800-482-9494][+508-481-8519]

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Desktop Support Technician

  • Specialty:

    IT
  • Title:

    Desktop Support Technician
    • City:

      Merrimack
    • State:

      NH
    • Zip Code:

      03054
  • Start date:

    10-07-2019
  • Status:

    Closed
  • Assignment Type:

    Contract
  • Job Id:

    51076

Description

Desktop Support Technician

Maintain and monitor end-user workstation and productivity on local area network. While also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.

Responsibilities & Tasks: 

  • Displays knowledge of technology fundamentals needed for technician role
  • Provide primary, secondary and tertiary support for users of desktop computers and peripherals.
  • Provide primary support for client computer access to network resources.
  • Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
  • Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes.
  • Coordinate issues and solutions with other IT support personnel and users.
  • Respond to user issues in a timely and effective manner.
  • Work as a member of a team and provide off-hours support when required.
  • Use tracking system to document issues and resolutions.
  • Ensure compliance with established company security policies and accepted risk impact to the business.
  • Maintain configuration management documentation.
  • Perform system or network administrative functions (review of system logs, backup activity, etc.)

Provide remote support throughout U.S. and other  world-wide locations as needed

 

#GDNHMFG

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