Desktop Support Technician

Maintain and monitor end-user workstation and productivity on local area network. While also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.

Responsibilities & Tasks: 

• Displays knowledge of technology fundamentals needed for technician role
• Provide primary, secondary and tertiary support for users of desktop computers and peripherals.
• Provide primary support for client computer access to network resources.
• Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
• Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes.
• Coordinate issues and solutions with other IT support personnel and users.
• Respond to user issues in a timely and effective manner.
• Work as a member of a team and provide off-hours support when required.
• Use tracking system to document issues and resolutions.
• Ensure compliance with established company security policies and accepted risk impact to the business.
• Maintain configuration management documentation.
• Perform system or network administrative functions (review of system logs, backup activity, etc.)

Provide remote support throughout U.S. and other  world-wide locations as needed

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