Service - RMA Tech

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Service - RMA Tech

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    Service / RMA Tech
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Under supervision, this individual will effectively perform diagnosis and troubleshooting of complex IR products at a system level (to component or subassembly as required), which will result in the successful repair and maintenance of Companies Systems Thermography products. This technician will also assist internal and external customers (via in-person, phone, email, etc.) to resolve service issues.

Duities of the Service Tech II:

Conduct routine repair, diagnosis, service, support and upgrades to all Thermography Systems products.

Assist Engineering in development and implementation of system upgrades, ECO's, and new product implementation. Provide detailed product feedback so that corrective action can be implemented.

Develop standard repair and maintenance procedures which will be documented to company and ISO 9000 standards.

Provide technical support in the development of customer service spare parts inventory, including establishing requirements for contents and quantities.

As required, effectively provide customer support via telephone or email regarding technical repair issues.
Provide accurate repair cost estimates.
Participate in the development and implementation of training courses.
· Support the servicing of demo, rental and trade-in equipment.

Service Tech II Experience:


  • Requires a minimum of 3-5 years prior work experience in a related field.
  • Requires an AS degree in electronics or equivalent experience
  • Strong electro-mechanical troubleshooting skills, proficient with using electronic test equipment required, e.g., oscilloscopes, digital voltmeters, and signal generators.
  • Proficiency in Microsoft Office, Word, Excel, Outlook.
  • Good interpersonal communication skills.
  • Preferred:

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