Technical Service Administrator

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Technical Service Administrator

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    Technical Service Administrator
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Technical Service Administrator

Seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in Milford, MA.  The Technical Service Administrator, will work closely with the technical service and field service organizations to coordinate field service requests, create technical service tickets, and provide additional administrative support in order to maximize field efficiency impacting customers that span across our industries.


  • Individual will manage all field service requests within the technical service department including live calls, web requests, etc.
  • Create, maintain, and update Technical Service Tickets based on information received  via the web, voicemail, email and insight alerts
  • Research equipment  ownership, entitlement and service history  
  • Work with customers to obtain necessary information prior to having a new account created
  • Review sales leads for completeness prior to forwarding to CRM
  • Provide web license maintenance for internal customers
  • Assist with the Empower Enterprise software upgrade process
  • Provide other administrative tasks as required


  • High School diploma or GED preferred
  • 5 + years experience in a customer facing role
  • SAP system experience is preferred
  • Strong desire to help customers
  • Ability to work independently and multi-task
  • Excellent written and verbal communication skills
  • Must be proficient in Microsoft office




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