Order Processing Admin

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Order Processing Admin

  • Specialty:

    Administrative
  • Title:

    Order Processing Admin
    • City:

      Billerica
    • State:

      MA
    • Zip Code:

      01821-
  • Start date:

    08-13-2018
  • Status:

    Closed
  • Assignment Type:

    Contract
  • Job Id:

    46149

Description

Our client is currently looking for an Order Processing Administrator position to join its Customer Support Team.  This is a temporary position that is funded for six months with potential to be extended longer.

The Order Processing Administrator interfaces with internal and external customers and processes requests and purchase orders/invoices daily for services and product.  This position has heavy customer interaction via email and phone.  The ideal candidate will have successful experience dealing with multiple requests from a diverse customer base.

                                                                       

  • Establish and maintain positive relationships with our customers.
  • Receive incoming customer requests and provide timely responses for service and support.
  • Administer quotations, orders, delivery documents and invoices in SAP system, SD module and CRM systems (SAP-CRM).
  • Maintain SAP documents for billable services, parts and consumables for external and internal customers.
  • Maintains accurate records and relevant master data in SAP.
  • Perform other duties as required.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum 3 years’ work experience performing complex, customer service support within a technical work environment.
  • Minimum 2 year's experience managing full-cycle order fulfillment.
  • Proven ability to build strong customer relationships and deliver solutions in a professional manner.
  • Technical skills, including intermediate level MS Office. Experience with CRM systems and SAP preferred.  
  • Ability to work under pressure, prioritize tasks handle multiple, diverse requests.
  • Strong communications skills, both written and verbal.
  • Team player, willing to take on additional responsibilities as needed.
  • Ability to work core business hours onsite  8:30am to 5:00pm 

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