Customer Service

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Customer Service

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    Customer Service
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Our client is currently seeking a Customer Service Representative to join their team.  The Customer Service Representative is responsible for interacting with customers to provide information, support and problem resolution to inquiries and order status. The Customer Service Representative serves as the customer’s main point of contact for delivery and order status. The CSR maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements. This position is located in the Vista, CA location.

Primary Responsibilities:

-Serve as Customer’s main point of contact related to delivery and order status for an assigned customer portfolio
-Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage
-Monitor and keep track of the production process progress
-Reviews daily customer demand and validates deviations for a minimum period of 8 weeks ahead, also subject to specific customer needs
Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process
-Ensures proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
-During constrained supply situations, take active participation in internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs.
-Responsible for Customer Portal Management process related to Delivery
-Complete and present Customer Scorecard monthly with NOTD pareto and customer portal rate, where available
-Review and update delivery sections of customer portals, where applicable
-Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
-Order Management responsibilities and activities related to achieving OTD target
-Ensure date management guidelines are followed on 100%
-Execute manual order entry process within required timeline and accuracy
-Ensure ISO backlog is aligned with SO backlog
-Enter correct customer cross reference of new part
-Enter new orders for phase-in/ NPD part
-Coordinate shipping arrangements
-Coordinate with Planning and/ or Logistics teams to ensure execution of shipments as per customer needs/ request, and follow-up with customer with needed information
-Coordinate with customers shipping method

Job Requirements:

A successful candidate must have/be:

-Requires 2+ years in customer service experience (preferably aerospace or other high-tech manufacturing)
-Computer skills including Microsoft Office applications and experience with JDE is a plus
-Strong communication and inter-personal skills are a must



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