Customer Service-Data Entry

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service-Data Entry

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    Customer Service/Data Entry
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the, education, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) • High School diploma (or equivalent) Associates Degree preferred • Minimum one year of Customer Service experience. • Call Center experience is highly preferred. • Working knowledge of Microsoft Office, including Excel • Attention to detail. • Strong organizational skills • Strong time management skills • Ability to work flexible hours EXPECTED COMPETENCIES: Communicating Effectively, Demonstrating Self-Insight and Awareness, Accepting Direction & Responsibility, Adapting to Change, Supporting Co-workers

This position serves as an extension of the TAC Team. This position will update medical documentation for Potential Adverse Events (PAE). This will include fielding calls from field technicians and from technical assistance representatives. Responsibilities include, but are not limited to, verifying that existing records have matching data and notes, as well as updating all required system fields and notes. This position is responsible for ensuring that all SAP PAE record updates are transferred to the secondary system • Answer phone calls that come into the phone queues. • Complete all required training with a score of 80 % or greater. • Monitor documentation in multiple systems, associated with PAE Complaint Records for changes. Update records in multiple systems with new information. • Ensure documentation is transcribed accurately in multiple systems. • Complete designated administrative tasks in an accurate and timely manner. • Complete various tasks as assigned by management

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