Customer Service

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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Customer Service

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    Customer Service
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Customer Service


  • Answer customers' questions about products, prices, and availability
  • Process customer invoices, bills of lading, and purchase orders relative to material and machinery
  • Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing
  • Process invoices through customer portals and websites as they require
  • Obtain vendor quotes and communicate pricing to customer and salesperson
  • Process vendor payables
  • Research and resolve billing issues
  • Confirm freight rates and invoicing with freight carriers
  • Assist sales team in researching and resolving customer needs
  • Participate in physical inventory and cycle counts of materials and parts
  • Review purchasing reports and place stock orders accordingly
  • Coordinate with vendors and customers to resolve problems on damaged items
  • Verify outbound orders
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales


  • Bachelor's Degree preferred
  • High School Diploma (or GED or High School Equivalence Certificate) required
  • Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
  • Understanding the implications of new information for both current and future problem-solving and decision-making
  • Excellent written and verbal communication skills
  • Organized, multi-task, high-paced, team player

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