Customer Service Specialist

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  • As an Equal Employment Opportunity Employer, DAVIS has reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provided it will not subject you to any adverse treatment. The information obtained will be kept confidential.
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  • By applying to this position and providing my contact information, I give The DAVIS Companies permission to provide me with email communications and information.

Customer Service Specialist

  • Specialty:

    Administrative
  • Title:

    Customer Service Specialist
    • City:

      New Hope
    • State:

      MN
    • Zip Code:

      55428
  • Start date:

    08-11-2020
  • Status:

    Closed
  • Assignment Type:

    Contract To Hire
  • Job Id:

    54143

Description

The DAVIS Companies has partnered with a leading Manufacturing company in the metro area to identify a Customer Service Specialist to join their team! 

Job Duties of the Customer Service Specialist:

  • Primary Customer point of contact. 
  • Provides a professional and friendly representation of directives, policies, decisions, and ideals.
  • Provides the customer with status on existing orders, price and delivery information, and tracking information.
  • Coordinate and set up customer visits and conference calls, informing the Receptionist to update the electronic visitor board located in the lobby.
  • Ensures the customer order matches the quote.
  • Resolving issues and expediting through contract review and new part number assignment. 
  • Checks Share Point to ensure latest revision quality codes and T&C’s are accepted and on file, and customer correspondence are stored in order file.
  • Maintains Customer Portals, RFQ’s, orders, and expedites.
  • Reviews RFQ and prepares documentation to support the quotation, tracking due dates, providing customer emails and correspondence 
  • Accessing Wind chill (ACS portal) to download ECO’s, check revision levels and load documents into Aptos
  • Analyzes and distributes customer performance reports resolving delivery discrepancies with customer.
  • Organizes and maintains Aptos project and quote files; updating pricing and win loss information.
  • Contact customer to request date changes to support on-time delivery goals

Requirements of the Customer Service Specialist:

  • 3 years Customer Service experience in a technical manufacturing environment 
  • Must have a professional and friendly personality, positive attitude and strong interpersonal skills. 
  • Requires excellent verbal and written communication skills with the ability to communicate complex data effectively both internally and externally. 
  • Effective negotiation and conflict resolution skills. 
  • Must be proficient in the use of Microsoft Word and Excel plus working knowledge of ERP systems is preferred (AS400 experience is a plus).  

#MON

#MINN-A

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