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Customer Service Admin
Title:Customer Service Admin
Customer Service Admin Contract to Hire Job Opening located in Duluth
Essential Duties and Responsibilities:
- Maintains relationships and favorable contacts with assigned accounts, sets up new account information and resolves customer issues/problems, and owns problem/requests to fruition/conclusion.
- Acts as initial point of contact for sales orders. Gives priority to assigned accounts however will take any call that comes into center and starts process of solving the event. Informs account owner of event.
- Is proficient in SAP in all areas such as order entry, customer service, RMA, and can fill in for each position when customer demands increase.
- Delegates for faster response to customer events.
- Verifies pricing is correct and invoicing is done daily. Depending on customer satisfaction, is empowered to make pricing decisions within a range.
- Compiles pertinent information for and generating accurate configurations and customer/end user profiles in ERP system, recommends changes.
- Responsible to maintain a high level of product and program knowledge by reviewing and understanding written materials and utilization of SAP and partner/customer tools.
- Provides information on all significant sales opportunities.
- Responsible for collecting and providing all required information for accurate order processing and will reject or approve order for entry into system and communicates to customer.
- Responsible to maintain an industry leading customer satisfaction rating by providing timely, professional and accurate responses to customer/partner/end user inquiries and requests.
- Escalates customer satisfaction issues to Customer Care Center Management and Operations Organization. Will manage meetings with cross functional groups and resolve issues related to customer satisfaction.
- Communicates on a regular basis with BDR sales teams regarding account issues, order status, shipment forecasts and opportunities. Responsible for promoting business philosophy business practices and core values to our customers and vendors.
- Accountable for order and sales KPI's per month.
- BA Degree preferred or AA degree with 5+ years of experience in a sales department with order and sales experience
- Effective interactions with personnel at all organizational levels.
- Must possess communication skills that allow interaction with upper level management as well as other levels with external and internal customers.
- Demonstrated independent management of day to day activities.
- Experience in a work environment requiring frequent change in strategies to meet changed needs.
- Experience in business environment evaluating impact of decisions.
- EXPERIENCE WORKING IN SAP IS A REQUIREMENT in order to be considered for this job.
Contract to Hire, $17/hourly
Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
If you feel that you meet the qualifications for this contract to hire job opening please send a resume to firstname.lastname@example.org
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